<h3>A Growing Brand Held Back by an Ageing Platform</h3>
Willow &amp; Hall had built something special, a luxury furniture brand known for British-designed, handmade sofas, beds, and accessories that customers loved. The product was right. The brand was strong. But the ecommerce operation behind it was falling apart.

Their Magento 1 store had become a liability. The in-house team were spending hours each day wrestling with a stock management system that was overcomplicated and error-prone. Running promotions felt like defusing a bomb. The setup was so complex that mistakes were inevitable. And persistent issues with their SalesForce integration meant they couldn't get a clear picture of their customers or make data-driven decisions with any confidence.

If any of this sounds familiar, you're not alone. It's the reality for many ecommerce teams stuck on platforms that haven't kept pace with the business.

Then came the final straw. Adobe announced that Magento 1 would no longer support Opayo (formerly Sage Pay) for payment processing. The upgrade wasn't optional anymore. It was critical.